We want to make sure that you are completely satisfied with your purchase. If you would like to return any items for a refund, you will have THIRTY (30) DAYS from the date of delivery to return items you are unhappy with.
If the return package qualifies for a refund, your refund will be processed within 10-14 days from the date of return delivery. If you are based outside the United States we are unable to provide a return shipping label, you will be responsible for any shipping fees, additional taxes and applicable duties. Please contact our customer service team by emailing firstname.lastname@example.org if you have any further questions.
All product you wish to return:
*Due to sanitary reasons and CA law, we are unable to accept returns intimates where the garment tag has been cut or removed as well as cosmetics. Thus Items not in new, unworn and unused condition will be rejected during the sanitary inspection.
Please note that exceptions may apply, for this reason you should always check a particular item’s product page to verify whether it’s returnable. We reserve the right, at our sole discretion, to revise the list of non-returnable items at any time.
If all of these conditions are satisfied, we will refund the value of the returned product(s) plus sales tax back to the original method of payment:
We will not issue full refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received. If you do not request the return of your merchandise within said thirty-day period, you authorize provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.
Unfortunately, we do not process exchanges. You may return for a refund or credit and place a new order for the style, color and size of your choice.
Items returned must be in a new and unused condition with all tags, original packaging, and accessories attached. We reserve the right to reject a return if the item returned does not meet our requirements.
Swimwear should be tried on over underwear. We only accept returns for items that are unwashed, unstained, undamaged, unaltered and with all original parts attached. Items that do not qualify for a full refund may be given a store credit. Eve by Eve reserves the right to reject a return if the item returned does not meet the requirements.
Please try on shoes on a soft surface so that the soles will not be scratched. Returns Must include the dust bag and the original shoe box. Please put the shoe box in the original shipping box, covered by the extra poly bag we provide along with the package to avoid damage during shipping.
Cosmetics, skincare and body care products must be returned unused, unopened and in their original packaging to qualify for full refund. Please note that nail polish are final sale and cannot be returned due to restrictions by the Department of Transportation.
Final sale items purchased during our sale clearance may not be returned or exchanged along with; custom jewelry, custom furniture, and art are FINAL SALE and not eligible for return or exchange. Please refer to the policies of each product or sale event when making the purchase.
Online Return Procedure:
The return process is simple. Please follow the steps below to return your purchase:
Please make sure the package is being shipped back to:
304 S Date Ave
Alhambra, CA, 91803, US
You can send items back to us at the above address using any other trackable/insured shipping method. Unfortunately due to customs rules are unable to provide return labels for orders outside of the US and we cannot accept COD returns.
You may return your online purchases to Eve by Eve flagship store at 350 N. Camden Drive, Beverly Hills, CA 90210. You must bring your order invoice along with the return form in order for the store to note the accounting department to issue the refund. Please note, we will only issue a refund if all of the conditions are correctly satisfied.
Refunds are processed within 10 to 14 days of receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US site. If you paid by credit card, refund times will depend on the credit or debit card company's policies. If you paid by Paypal, refunds will be credited to your Paypal account and will be visible immediately. The date of reimbursement to the credit card associated with your Paypal account depends on the company that issued the card. We offer no refunds on any products designated on this site as non-returnable.
RETURNING A GIFT
Returns with a gift receipt will be exchanged or refunded for store credit for the value indicated on the gift receipt. Gift cards cannot be returned or exchanged.
Returns are expected to be received back to us within THIRTY (30) days from receiving your order. Returns outside of this period are accepted at our discretion for store credit.
Returns are worry-free. We strive to make your experience as smooth as possible. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.